Lesson notes · ≈ JLPT N2 · Intermediate 3
cannot accommodate a request
Use 〜かねます in formal service situations to politely say a particular request cannot be handled under the current conditions.
The passenger wants a refund. Can the attendant process it? This sentence politely says that the request cannot be handled.
Remove 「ます」 from the verb’s ます form, then add 「かねます」. In the example, the remaining stem is 「対応し」.
Even without 「ない」, it means that complying is difficult or the request cannot be handled. It does not mean agreeing to the request.
This expression is common in formal settings such as business or customer service. An apology or reason helps soften the refusal.
The focus is on being unable to fulfill this particular request. This expression is generally not used simply to say that you lack a skill or ability.
In the example, 「車内では」 limits the place: refunds cannot be processed on board. It does not rule out refunds altogether.
The seat-change example first explains that the train is crowded, then refuses the request. A refusal under the current conditions does not mean it is never possible.
We cannot process refunds on board the train.
A: I would like to request a refund.
B: I am very sorry, but we cannot handle refunds on board.
A: Then where can I do the procedure?
B: You can complete the procedure at the station counter, so please use that.
Level 1 · Recognise
Which sentence is correct?
Level 1 · Recognise
Listen and choose the meaning
Level 2 · Build
Put the words in order
Because the train is extremely crowded, we cannot accommodate seat changes.
Level 3 · Use
What goes in the blank?
払い戻しにつきましては、車内では____。
As for refunds, we cannot handle them on the train.
Due to the heavy congestion on board, we cannot accommodate seat changes.
